Frequently Asked Questions

Planning for the Umrah Journey

How do I pay?

Once you have chosen the service and provided information about yourself and other participants, you will be able to pay for your reservation by any convenient way through a secure payment system. Our payment system accepts cards from any banks and countries. The amount of prepayment is determined by the conditions of a Travel Expert. The day before the tour you need to pay for the tour in full (unless otherwise stated in the information about the tour). If you have any difficulties with payment, please contact our manager.

Why should I book through Nofshon Tours?

By booking a tour through Umrah Nofshon Tours you can: Choose from more than 42,000 tours designed by certified travel experts and presented on the same platform; Avoid paying additional fees and tour commissions as the best price is offered by a travel expert directly; Communicate directly with travel experts and get answer to any question you might have immediately; Pay online for services through a reliable and safe payment system; We are happy to help travelers to choose the best tour and to ensure that it is safe and memorable. This is our main goal that we work on every day while adhering to our principles.

Why do I need to go on a group tour?

Traveling in a small group gives you the opportunity to meet people from a different culture, both in the country you are visiting and within your travel group. Usually travelers get so close that they become lifelong friends and continue to travel together. A small group saves you time and money on the one hand, and saves you stressful planning on the other. Travel expert has already booked transport, accommodation and program for you, you just need to be at the start of your trip and enjoy the trip, and the rest will be taken care of by Travel expert. In addition, an active journey organized in advance allows you to calculate your vacation dates in advance, saving money.

Are the flights included?

To find out whether flights are included in your tour, go to "What is included" on the tour page. If the air tickets are not included, you can calculate the approximate price on the tour page in the 'Air tickets' section.

What happens after the payment?

Once the deposit has been paid, a confirmation of the transaction and a detailed booking confirmation with further instructions will be sent to the e-mail address provided upon registration at Super Travels.

When do I get my refund?

The refund process can take up to 30 calendar days, but it usually takes 7 days.

What is the list of expenses?

The expenses of your stay in Makkah and Madinah will vary depending on your budget and your needs. However, some of the expenses you may incur include:

  • Flights
  • Accommodation
  • Local Transportation
  • Food
  • Visa
  • Miscellaneous
Can I pay in installments?

Nofshon Tours main objective is to offer the chance for Muslims around the world to perform Umrah at least once in their lifetime. Along with this overall objective, we aim to provide inclusive payment options for our customers, including installment payment plans. While we continue to work with our partners to achieve this, you can use our existing payment options such as credit and debit cards and Apple Pay.
Along with this overall objective, we aim to provide inclusive payment options for our customers, including installment payment plans. While we continue to work with our partners to achieve this, you can use our existing payment options such as credit and debit cards.

What are my accommodation options?

There are a variety of accommodation options available in Makkah and Madinah, ranging from budget-friendly to luxurious. Check out the accommodation options here (LINK)

How can I get a visa for Umrah?

You can apply for an Umrah visa online or at a Saudi Arabian embassy or consulate. The visa application process typically takes a few days.

How fast can I get an Umrah visa?

The processing time for an Umrah visa varies depending on the country you are applying from. However, it typically takes a few days.

Can I perform Umrah with a tourist visa?

Yes, you can perform Umrah with a tourist visa, and it has several advantages compared to an Umrah visa. For example, you can stay longer, and it’s issued with multiple entries. However, tourist visas are more difficult to obtain, and you have a higher chance of getting a pilgrimage visa when you apply with a licensed travel agency.